About Us

Afilias' specialized technology makes Internet addresses more accessible and useful through a wide range of applications, including Internet domain registry services, Managed DNS and award-winning mobile Web services.

Technical Trainer

Summary

The Technical Trainer is responsible for assessing technical training needs/gaps; constructing templates for curriculum design; developing and conducting training programs on both technical and soft skills topics; developing and implementing knowledge verification procedures; managing the training schedule; documenting training policies and procedures; tracking training metrics and results through trainee performance; and creating a comprehensive training plan.

Duties and Responsibilities

Responsible for development and sourcing of training materials to meet specific needs.
Creates/updates new hire orientation for the company and ensures that new hires are provided with the orientation training.
Provides on-going product launch training for all project initiatives in the company.
Actively and continuously performs training needs/gap analysis for current processes and procedures.
Act as liaison with subject matter experts regarding instruction design for training aids such as online courses, videos, flow charts and handbooks.
Present training programs using recognized training techniques and adult learning principles and provide synopsis of training and course effectiveness to Manager and stakeholders as required.
Assist in the facilitation of learning through a variety of delivery methods including virtual training, on-the-job coaching, classroom instruction, one-to-one and blended learning strategies
Develops and maintains training and tracking system(s).
Sets training policy, procedures and ensures metrics are met.
Establish consistent, best practices approach to training.
Adapts and formulates training based on training feedback, knowledge of identified training needs, or changes in products, procedures, or services.

Interpersonal Skills Required

Proven customer service skills
Exceptional organizational skills
Ability to take ownership and follow through to appropriate resolution
Exceptional analytical skills
Ability to deal effectively with constant change and conflicting priorities
Demonstrated ability to take initiative
Thorough and efficient
Exceptional listening skills
Superior oral and written communication and presentation skills
Outgoing, ability to generate enthusiasm and team-building

Knowledge and Skill Requirements

Minimum 2-3 years training experience, including training experience in a technical environment.
Experience in troubleshooting on a UNIX/Linux based mission critical environment.
Time management skills, capability to handle several projects on multiple timeframes.
Ability to come up to speed quickly in a complex technical environment.
Strong working knowledge of Microsoft Windows, UNIX/LINUX.
Familiarity with internet based applications.
In-depth experience with courseware development tools and Learning Management Systems.
Understand the concept of domain name root registry and domain name service.
Good Understanding of:
Software development life cycle.
EPP Protocol.
Familiarity with DB Systems.
Java Application and Registry tools (RTK – java, perl, c++) an asset.
Knowledge of firewall internet security solutions, networking, VPN, switches and routers.
TCP/IP and Conceptual understanding of general routing.

University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience.

Mental and Physical Demands

Daily work on a computer

Working Conditions

Normal office environment
Primarily day shift, required to work evenings as when training sessions required.

To apply for this opportunity, please submit a cover letter and resume to: careerscanada@afilias.info